Claims and Compensation Workflow: How to Report Damage or Loss Properly

Faster claims need complete evidence

When damage or shortage happens, report quickly and provide complete evidence. This shortens investigation time and improves claim outcomes.

Required evidence package

• Outer carton photos (all sides)
• Inner packaging photos
• Damaged item close-ups
• Invoice/value proof
• Receiving timestamp and recipient details

Workflow

1. Submit claim ticket within policy window.
2. Carrier investigation and liability check.
3. Compensation decision and settlement method.
4. Preventive recommendations for future shipments.

Consistency in evidence and timing is the key to successful claims handling.