Privacy Policy

1. Introduction

This Privacy Policy applies to all users of Rehoboth Cargo services, including our website (tomalawi.com), warehouse services in China, and delivery services to Malawi. By using our services, you agree to the collection and use of information in accordance with this policy.

We operate freight forwarding and purchasing services between China and Malawi, which requires us to collect certain personal information to fulfill your orders and comply with customs regulations.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we may collect:

• Identity Information: Full name, date of birth, national ID or passport number
• Contact Information: Email address, phone numbers (including WhatsApp), physical address
• Account Information: Username, password, account preferences
• Payment Information: Bank account details, mobile money numbers, payment transaction records

2.2 Shipping Information

• Recipient names and addresses
• Package contents descriptions
• Package dimensions and weights
• Customs declaration information
• Photographs of packages and contents

2.3 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Process shipments, complete purchases, and deliver packages
• Communication: Send shipping updates, invoices, and respond to inquiries
• Customs Compliance: Complete customs declarations and facilitate import/export processes
• Account Management: Manage your account, process payments, and maintain records
• Improvement: Analyze usage patterns to improve our services and website
• Security: Detect and prevent fraud, unauthorized access, and other illegal activities
• Marketing: Send promotional offers and updates (with your consent)

4. Information Sharing & Disclosure

We may share your information with:

4.1 Service Partners

• Shipping carriers and logistics partners
• Customs brokers and clearance agents
• Warehouse operators
• Payment processors

4.2 Government Authorities

We may disclose information to customs authorities in China and Malawi as required for import/export compliance, and to law enforcement agencies when legally required.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage with access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (customs records, tax requirements)
• Resolve disputes and enforce agreements

Shipping and customs records are typically retained for 7 years as required by law. Account information is retained until you request deletion.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: